Product Appreciation Period
Except for perishable or short-shelf-life items (approaching their expiration date at the time of return/cancellation), customized goods, current newspapers, periodicals or magazines, opened audio-visual products or computer software, game point cards, other point cards, and opened personal hygiene products, which are not subject to the 14-day appreciation period under the "Guidelines for Reasonable Exceptions to the Right of Rescission in Transaction Transactions," you have a 14-day appreciation period (including holidays) from the date the product arrives in your possession.For returns, please contact customer service within 14 days of receiving the product and provide your "Name," "Order Number," "Contact Number," "Name of Returned Product," "Reason for Return," and a photo. Customer service will assist you with the return or exchange process upon receipt.
Customer Service Email: cs@point.hk
Customer Service Hotline: +852 23302605Return Policy
Returned items must be unused and free from damage or malfunction caused by non-human factors. The 14-day inspection period provided by the Consumer Protection Law is only for you to consider and confirm whether the product meets your needs, not a trial period. If you are reminded by our store, please retain the complete original packaging (including the outer cardboard box); otherwise, returns will not be accepted.
Returns will not be accepted in the following situations:Items beyond the 14-day inspection period.Items that have been opened and used, or damaged due to human factors, such as: stains, malfunctions, damage, wear, scratches, abrasions, or dirt.Returned items with damaged or incomplete packaging, or missing invoices or accessories.Malicious or bulk returns.
Return ProcessContact Customer Service → Confirm Return Availability → Prepare Complete Item and Invoice → Provide Delivery Time, Contact Information, and Address → The item will be collected by a logistics company entrusted by the store.
Refund PolicyFor Credit Card Payments: After successful return confirmation, the refund will be directly credited to the original credit card account used for payment.For Bank Transfer Payments: After successful return confirmation, the refund will be transferred to the bank account you provided.
Exchange PolicyExchange Items must be unused and free from damage or malfunction caused by non-human factors. If the store has advised you to retain the original packaging (including the outer cardboard box), exchanges will not be accepted.
Exchange ProcessIf you and the store agree to an exchange, please return the item to the original order and place a new order with the store. The company will only send you an invoice for the difference in cost and collect or refund that amount. If there is no difference in cost, no further processing is required.
